Re: Update on community number filter and account-...

Toby · ‎08-12-2016

Hi guys,

FYI, we have had to remove the filter on the community for personal numbers. There is a bug in the forum software and Lithium is currently investigating it. We sometimes need to acquire member's numbers via PM (for rewards, escalating queries, etc) and the bug is disrupting that. In the meantime, please report any personal numbers a soon as you see them. The email filter is however still active, as well as one that picks up banking info posted accidentally.

We're also looking into making it as clear as possible on joining the community that this is 'customers helping customers' environment, as we have seen a few threads over the last week that are a little more account-related. Please welcome any of these members guys, explain what the community is, as well providing CS access info. Also, feel free to ask them to introduce themselves in our Welcome section , as its always great to see new faces

Sorry about the bug guys. We'll get it sorted asap!

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Cleoriff · ‎08-12-2016

Thanks for the update Toby....and noted regards welcoming the new posters to the forum...

Veritas Numquam Perit

Toby · ‎08-12-2016

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎08-12-2016

Merely teething problems..

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎08-12-2016

Toby do we need to resend our numbers for rewards or did removing the filter restore them ?

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MI5 · ‎08-12-2016

You can check what was sent by looking at your sent messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎08-12-2016

Hi @adamtemp64,

When the filter is triggered, we can see via an email notification the content that was filtered, so have collected all numbers we have been sent

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Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

O2

Update on community number filter and account-related threads