Solved: Unlimited text LIMIT - Page 2

Anonymous · ‎12-02-2014

I have just been informed by o2 that text messages that go above 160 characters are charged as a media message. Can anyone tell me if this is something new or as it been in for a while?

I find it appalling

Anonymous · ‎12-02-2014

It very much depends on your handset, like others have said.

A standard text is 160 characters. Depending on your handset, if you go over this your handset may do one of two things - 1) convert it into 2,3,4 texts and send them seperately or 2) convert it into an mms to send it in one go.

If your phone is one that converts it into mms thats when you get a charge, if your phone doesn't convert to mms then you won't be charged. O2 can only explain it to you, they can't make your phone do something it can't do, so they really can't be blamed for when it happens.

Anonymous · ‎12-02-2014

Ok we don't recommend using live chat on here for anything other than the very basics.

Did you include in those 79 messages "smily emoticons" like this 😎 but in colour?

Anonymous · ‎12-02-2014

Good Person, thank you. will I make any progress by popping into a shop? can they make changes to my phone? i am a scout leader so I often send lengthy messages giving directions etc etc

Anonymous · ‎12-02-2014

I thought I was just sending standard text messages, it wasn't until i checked my bill & then contacted O2 that they explained about the 160 charactors

Anonymous · ‎12-02-2014

@Anonymous wrote:
Good Person, thank you. will I make any progress by popping into a shop? can they make changes to my phone? i am a scout leader so I often send lengthy messages giving directions etc etc

If the phone you have converts to mms by default, there won't be any way of changing it. As I said earlier, it very much depends on your handset. if it converts it converts, if it doesn't it doesn't.

Anonymous · ‎12-02-2014

I take it you have rung cs on. 202 and asked for a refund they don't have to give it but I'm sure they would

Anonymous · ‎13-02-2014

Thanks for all your help

MI5 · ‎13-02-2014

Go into your message app and go into settings. Scroll down and see if you have "Group Text" enabled?
Turning this off may stop auto conversion to MMS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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