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Anonymous · ‎12-02-2014

I have just been informed by o2 that text messages that go above 160 characters are charged as a media message. Can anyone tell me if this is something new or as it been in for a while?

I find it appalling

Anonymous · ‎12-02-2014

@Anonymous wrote:
Good Person, thank you. will I make any progress by popping into a shop? can they make changes to my phone? i am a scout leader so I often send lengthy messages giving directions etc etc

If the phone you have converts to mms by default, there won't be any way of changing it. As I said earlier, it very much depends on your handset. if it converts it converts, if it doesn't it doesn't.

Anonymous · ‎12-02-2014

Hi and welcome to the community.

Some handsets split longer messages down into component parts. For example my S4 allows texts up to 480 characters then converts.

What handset do you have?

MI5 · ‎12-02-2014

You are allowed 480 characters before auto conversion to MMS, but other factors also influence this auto conversion.
We can advise more when we know what phone you are using.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-02-2014

My old phone (s3) allowed 1600 characters before conversion to mms. Whether that changed from 4.1 to 4.3 I don't know. I didn't have my s3 long enough after upgrading the software to find out.

Anonymous · ‎12-02-2014

I have a lumia 620, O2 are the ones telling me that after 160 characters it turns into a mms mess. Regardless of what hand set I have

MI5 · ‎12-02-2014

No, that isn't true.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-02-2014

the O2 person said it was standard for all network providers

MI5 · ‎12-02-2014

That isn't true either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-02-2014

Were you using live chat by any chance or had you called customer services to ask?

Anonymous · ‎12-02-2014

live chat, I logged in because I noticed on my bill I have been charged £22.90 for 79 mms messages

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Unlimited text LIMIT