Unauthorised Data Bolt-ons - Children

[Anonymous]

My son - despite various punishments, so please spare me parenting tips - regularly “buys” more data. His phone is on my contract and he has unlimited texts and calls but limited data. Taking the phone from him is an impractical option. He is a minor. Various calls to 02 have yielded no help: they say I can’t disable his phone from buying data. The data is - of course - charged to my credit card. He is not paying this for himself - directly at least. 02 don’t seem to give a chuff about this. Any suggestions?

[Anonymous]

Thanks. Complaints are a hassle: they insist on you speaking to a manager (not always available) and do not encourage email complaints.

They swear blind the can’t block top-ups. I don’t really believe them.

[Anonymous]

Damn.
I was enjoying this. I think I just accidentally closed the discussion as “solved”. It isn’t
but thanks for the advice folk.

[jonsie]

Wouldn't he need access to My O2 to order data bolt ons? Change password so he can't access it.

[Anonymous]

“Wouldn't he need access to My O2 to order data bolt ons? Change password so he can't access it.”

That’s what I thought. But he can just call the number and go through the: press “x” for 5mb for £123 etc.

[MI5]

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@Anonymous wrote:
Damn.
I was enjoying this. I think I just accidentally closed the discussion as “solved”. It isn’t
but thanks for the advice folk.

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One of the admins will unsolve it for you or you can do it yourself from the dropdown menu in the post.

[jonsie]

Ah I see......😕

[Bambino]

@Anonymous It really isn't our place to offer parenting tips, and you've said you don't want to hear them, but you've also said that O2 don't give a chuff. It sounds to me like your son doesn't either. I don't know what the solution to this is. Maybe take the sim out of his phone for a while so he can still use it but only in an emergency and on WiFi? Just a thought.

[Anonymous]

Hello @Anonymous

Yes, I sympathise with you ... however ... your son needs to take responsibility for his behaviour as you will well know 

With me, when my son was a teenagaer at school, he once rang me using a friend's mobile to say he & his friend had missed the school bus ... so ... I was able to ring the school & let them know

My son came relatively late to mobiles, probably his dad, my x-husband, bought him one, for just those sort of reasons lst off, before it became a social thing (not in school lessons, I might add)

He had a payg phone & it worked well for him & me & his dad

Sorry, @Anonymous not giving parenting advice, just how I found it, probably before the days where data was invented for mobiles = he played games on the tv with his mates (in & not in the room)

Hope you get a satisfactory resolution to your problem @Anonymous