Trying to place an order online and keep getting "Something went wrong" error page

[John93]

I've tried making an order on the O2 website twice last week and now twice this week and every time I try to make a payment I get the message "Something went wrong". I tried calling the number that appeared on the error page today to complete the order and the customer service rep said that it would probably happen again so I should just wait a while. The payments show as pending in my accounts so after a couple attempts I need to wait a few days to wait for these to clear to prevent any issues. It's pretty frustrating just trying to buy something to keep getting an error message.

Is there any way to find out why the orders keep failing and what I can do to fix this? Thanks for any help you can give me!

[MI5]

@John93 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[John93]

Thanks @MI5. Like I said in the post I already tried calling the sales team and was told that the only thing they could do was try and put it through again for me but that it would possibly fail again so to wait a few days. I've tried messaging them on Twitter too so I'll see what they say there.

[MI5]

@John93 

It will only fail again if O2 have already done a hard search on your credit file.

If they have, you should wait at least 30 days or it will be rejected by the system.