General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

5G on PAYG?

Last month I started a topic titled "Why is 5G not available on PAYG?"Unfortunately, the forum trolls and know alls hi-jacked it, and it was locked.Today, 1st July, I noticed that my phone is now showing that I'm getting 5G on my PAYG phone.I've open...

Billing glitch ?

Received my bill over the weekend.Twice.Both with the wrong account.About the same £ as normalNot sure Ford Motor Company spend as little as I do on mobiles though.Is this a widespread glitch does anyone know or should I be chasing it up ?

O2 business to O2 consumer migration number

I have a business account with 02 through a third party Ariel direct and have set up a new 02 consumer account and requested my number to be migrated over to the consumer side as I want to keep my number this was requested on the 08th August with the...

Porting issue? HELP

Hi. I have a problem. I ported my number from EE to O2 no texts or calls from non-O2 numbers were getting through. I can’t send any texts either. I’ve spoken to customer services on the phone and the app a total of 20 times in the last week, several ...

Maximum lines issue when upgrading

Hi, very much aware this is a customer led community and not staffed by O2 but just wanted to explain an issue I have and see if anyone else has had it or has had it rectified. I have 8 lines on my account (mine plus various family member phones, 2 t...

O2 Incurance

Dear O2 Insurance Team, I am writing to express my deep dissatisfaction with the handling of my recent insurance claim. I have now been waiting for over a week to receive a replacement for my iPhone, which is completely unacceptable. Not only has the...

Blue Mondays Pizza Express voucher

Back in May I won a £20 Pizza Express voucher. I did everything I was asked to do in the email but now I’m completely flummoxed because I can’t find the voucher anywhere. I have run a number of searches on my phone but nothing, so I wonder if I’m mis...

A good time for touts: Ticket resellers charging MORE THAN TRIPLE the price charged by artists to Sc

For information :- A good time for touts: Ticket resellers charging MORE THAN TRIPLE the price charged by artists to Scotland shows this summer - Virgin Media O2https://news.virginmediao2.co.uk/a-good-time-for-touts-ticket-resellers-charging-more-tha...

Getting Your Business Ready for 2G and 3G Inbound Roaming Changes

For information :- Getting Your Business Ready for 2G and 3G Inbound Roaming Changes - Virgin Media O2https://news.virginmediao2.co.uk/getting-your-business-ready-for-2g-and-3g-inbound-roaming-changes/ O2 UK Issue Progress Update on Removal of Inboun...

Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...