Taking an o2 complaint to the ombudsman

[beth613539]

Hello!

I have received a deadlock letter from o2 regarding a fraud they allowed on my account where they let someone port my number to another provider and purchase an apple watch. I am now taking this to the ombudsman (I won't bore you with all the details and other appalling aspects of customer service).

Has anyone escalated a complaint to the ombudsman? Were you successful? What was the process like?

Thank you

[Bambino]

@beth613539 I can't recall anyone having to take their complaint that far, or if they had, they've never come back, so I'll wish you good luck. In case you haven't see this, I will post this link, but as you've already had the deadlock letter I expect you have. https://static-www.o2.co.uk/sites/default/files/2019-07/Customer-Complaints-Code-V3.pdf 

Please come back and let us know the outcome.