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Still have not received my Apple Music code

Roya
Level 1: Joiner
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Good morning,

 

I recently made the decision to move providers (about 3 weeks ago) from EE to 02 and went with a 24 month sim only plan. This included up to 6 months of Apple music. I haven’t received the link for this and have contacted 02 a few times to inform them. The first time I was told that I would definitely receive it after 7 days and therefore didn’t need to worry about it. I didn't receive it, so I got back in touch. I was told that they put a note on my account for it to be sent within a few days. I still haven’t received it. As the offer says it needs to be redeemed within a month, I’m slightly worried that I’d miss out on the offer without even receiving it. I tried to look on the priority section but it potentially does not offer the same amount as I was offered on the plan, so cannot imagine that this is the correct code. I didn’t expect this to become so complicated and to have to chase for something so basic! It does make me want to reconsider my choice to move to 02 as I already had my doubts that the offer I have received is even worth it. If anyone has any advice at this stage, I’d appreciate it.

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Enlli
Level 66: Unequalled
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Any help

Guide: Adding and removing O2 Extras  

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Roya 

You'll need to keep pestering O2 for the code unfortunately.

It should be received via text so check this guide Guide: Text Message Tips (not sent or received) 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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