Spending cap

Akshay1233 · ‎10-11-2025

Hi, I’m trying to purchase something via add to mobile bill everytime I use my number it says declined by mobile phone network provider however I have no spending cap so it should go through, any help please

MI5 · ‎10-11-2025

@Akshay1233

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-11-2025

To improve the payment experience for our customers, in line with FCA service improvements, O2 put a £40 limit on any single transaction and a £240 monthly limit on charges such as:

Certain Charge to Mobile charges

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS