Solved: Re: Sms to Russia - Page 2

Anonymous · ‎17-07-2014

I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to the USA, so a bit puzzled??

MI5 · ‎18-07-2014

You'll need to call CS to get this investigated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-07-2014

Hi

Thanks for updating your thread.

Please let us know if Customer Service shed anything new in this.

Numbers are in the 'Contact us' tab at the bottom of the forum page.

Anonymous · ‎18-07-2014

Excuse my ignorance, who is the CS?

jonsie · ‎18-07-2014

CS is simply customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎18-07-2014

Just call 4445 from you O2 phone (25p per call).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-07-2014

said "Excuse my ignorance, who is the CS?"

Customer Service.

If your on a Pay as you Go go go Tariffs it's free to ring them on 4445

MI5 · ‎18-07-2014

Or from a UK landline 0344 8090222
*Standard UK Rate as charged by your provider.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-07-2014

Thanks, must have had a blond moment !!

Anonymous · ‎19-07-2014

We're all happy to help.

Anonymous · ‎24-07-2014

Thank you O2 for kindly refunding the money lost due to sms not being delivered and my friend in Russia has discovered the sms are reaching Russia but not delivered to her phone and the network provider is looking into the problem. Fingers crossed the problem hopefully will be resolved in the next few days.