Sim

[Turbe9]

I asked for a replacement sim on the 23rd July for my daughter. They suggested an eSIM. Now nearly a month later she still has no working sim. It’s just said stick in processing. My whole summer has been calling o2 for people to say they’ll raise a ticket to the back team! It never works! It’s unbelievable!!! 

[Oxonian]

I would be inclined to visit a local O2 retail store and see if they can help :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Please remember to take photo ID with you. Is the contract in your name or your daughter's name ? If it is the latter, she will need to visit with her photo ID.  

[Enlli]

You are not the only one. This has come up a few times recently.

If it's like the others the shop won't be able to help because it will come up as processing on their system, locking them out.

We can only suggest keeping at O2

Try the social media team in the following link

Guide: How to find help & contact O2