Shame on O2

Anonymous · ‎11-02-2013

I lost my home phone and broadband service for seven days. When O2 could be bothered to finally get the fault fixed, I called them and asked to be compensated (well wouldn't you for all the inconveniece) They offered me a whopping £7 that equates to a pound a day and it is not even compensation as I have to pay a monthly contract. To say I was unhappy and upset is an understatement. I then asked for them to terminate my contract early with no added fees because it's a disgace to offer a customer what they did and also the Customer services team were rude and unhelpful and I felt like I was the one in the wrong because of my fault which BT had to fix outside of my house. They refused that. I have now stopped my direct debit and I will go on Twitter and Facebook to let everyone know that this company are a get you signed up and then don't really care about anything but their profits and the customer comes last. I just hope your Telephone and Broadband doesn't break down as you will see the real side of O2.

MI5 · ‎11-02-2013

So let me get this right.... The fault was with BT or O2?

You wouldn't be the first to say they are going on Twitface to complain but we rarely hear from them again.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-02-2013

It was a BT fault but we do pay O2 for the line rental. Yeah I have got the little man syndrome against the big company and I will twitter if it stops one person joining O2 I will be happy.

MI5 · ‎11-02-2013

I understand you're miffed, but in all honesty no one is going to take any notice. My Virgin connection fails at least once a month and they don't give a monkeys either.... Looking at Sky as they seem to be doing good deals at the mo.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-02-2013

Just felt like getting it off my chest and I will leaving O2 faster than a greyhound chasing that hare.

But in the meantime I can let people know that O2 is a bad option and not to touch them with a barge pole!

jonsie · ‎11-02-2013

Just to give us an idea...what compensation would need to have been offered to keep you happy and stop you from ~~twatterring~~ twieeting?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎11-02-2013

Cancelling the direct debit if you are still in contract will cause you far more trouble than O2.

7 days to get a fix from Openreach is not bad going.

You are not entitled to any compensation so you will have been given a goodwill gesture.

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Shame on O2

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