Security Reasons

[Anonymous]

I bought a card a couple of weeks ago which has now been blocked by o2 for "security reasons." I spoke to the help chat service yesterday but they could not tell me why and said someone would call within 48 hours. so I am stuck with a useless SIM card having spent good money on it. Does anyone have any idea of how I can speed up o2's response and has anyone any experience of taking successful legal action against 02 for the unilateral withdrawal of the service?

[Abs]

@colci,
Sorry to hear you've had problems accessing your sim card. There could be various reasons for blocking a sim card when it's not used for a long time. We do have some security measures in place but having said that, I'm more than happy to investigate what exactly happened in your case. In worst case scenario, a new sim card can be issued for you and we can arrange for transferring any credit remaining on the old sim card.
Could you please PM me your details so I can quickly sort this for you.
@Brendan O2,
On this forum, the official representatives from O2 will always have @O2 username like mine and will have the 'Site Admin' status. I hope this clears any doubts you may have had earlier. We'll continue to restrict any user ID's that may potentially be misinterpreted as official representatives from O2.
Thanks
Abs

[Anonymous]

@colci,

@Brendan O2,
On this forum, the official representatives from O2 will always have @O2 username like mine and will have the 'Site Admin' status. I hope this clears any doubts you may have had earlier. We'll continue to restrict any user ID's that may potentially be misinterpreted as official representatives from O2.
Thanks
Abs

Abs, I was just making a point to her as she has for a few days been giving advice as if she was an o2 employee (she may well be but not on here officially). I just thought folks needed to be aware of the distinction.
Brendan

[adamtemp64]

brendan002
that user did post saying worked for o2 in another thread which we know is not allowed. That post was also removed. supprised the brendan o2 is still here lol

[Anonymous]

:mansurprised: What you wouldn't trust little old me to be good!

[Anonymous]

It has now gone, no worries Abs as I was reporting someone else seems fair you remove mine. But you will notice it was only my second post and I set it up when someone else was doing the same as Samantha.