SCAM OR NO SCAM?

[Anonymous]

Hi .Couple of days ago my wife received a text from o2,saying "Hi Teresa we're having trouble validating your account details.Click below to avoid services being suspended. This immediately got the alarm bells ringing.So i went on line to check it out,and was taken to the "o2 website"The first page required name ,address,DOB etc,fine so far,however the second page asked me for credit card details,it was then that alarm bells were really clanging and the red flags waving furiously.It was too late in the day to call the call centre,so i called 4445 this morning but was quite appalled at the response.The agent said it sounds like a scam to me,i then asked if she recognised the the web address but did not get any coherent answer,all she said was that myo2 would not send out texts like this.I then asked here to check if there was anything flagged up against my account,but she said she did not have access.I did have two concerns,but that has risen to three.No1was the attitude of the agent.No2 If this is in fact a scam how the hell did the scammers get my wifes name?My only conclusion is that the o2 database has been compromised.No.3 Why the hell isn't there an email address for anyone to complain?

[jonsie]

Personally I would say that the customer data bases are sold to companies to generate income.

BUT, not necessarily by O2 who do share with 'trusted' partners who then very likely sell them on to the world and his brother. 

This information is a license to print money and there is no doubt in my mind how our data gets out to scammers.

How many of us have had calls long after our circumstances have changed and probably left O2 years before. Two things we do keep, our name and our mobile number. That is all these people need to try and glean other information from you.