Received an Email bill but was told. “You don't have any products or services.”

[Anonymous]

I received an Email from O2 that purported to be my bill so I attempted to access it and received the following reply, “You don't have any products or services in this My O2 account.” I must have some products or services or why was I sent an O2 communication. I was at a loss at what to do because I couldnt get into my account and when I tried I was asked a security question which I am sure was, “What was your first car”. I even remember its registration number and that’s nearly 60 years ago but my answer to the security question was rejected. I went through a process which I attempted to show here but it didnt appear and then I remembered that I had an O2 Email address on line. Eventually I manged to complain but it was rejected with no reason given. I’m now looking for an alternative supplier.

BML

[MI5]

Merry christmas

[Cleoriff]

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@MI5 wrote:
Merry christmas

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72,022 now....

[MI5]

[Glory1]

72,023 and rising 😊

[Jenny105]

Hi I'm partially hearing . I almost sure that 02 has a CHAT service on the website.You can write instead of speak.  Can anyone write down where to find it. I'll reply again if I ocate it.

Iam always getting emails from Apple and Paypal which are always bogus and they dont use my full name. I delete them or block them.  theres loads of stuff out there that is after our passwords and details for nasty purposes.

[Jenny105]

Hi  here it is   for o2 chat go here

https://www.o2.co.uk/contactus / click lefthand box with picture

or go to the contact us page and click on the lefthand box with CHAT    and picture of a young lady on it

You will need your details or as many as you know  including phone number and security stuff. Good luck

[MI5]

Most helpful @Jenny105 thanks for posting that link and advice.