Solved: Re: European data charge LIES

Anonymous · ‎03-05-2013

When I was in France a couple of weeks ago I received a text message from O2 which read: "O2. Relax in Europe with O2 Travel. You'll never pay more than £1.99 a day for data. Check your email, Facebook, Twitter......"

Now it appears that "You'll never pay more than £1.99 a day for data" is a lie and blatantly misleading. When I complained that I had been charged £1.99 three times in a day I was told by customer service that £1.99 is for 15 Mb of data and once you use this you have to pay again. I was accused by 'Customer Service' that I was trying to 'weasel out' of paying.... This compounds a lie with an insult!

I want to complain to OFCOM but it seems that O2 is not a member of any ADR scheme...

I really resent being lied to!

adamtemp64 · ‎03-05-2013

! the t&c make it clear and to get an extra 15mb you have to request it by sms. http://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions
2 after you have used the full complaints service o2 use the communications ombudsman for resolution

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎03-05-2013

! the t&c make it clear and to get an extra 15mb you have to request it by sms. http://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions
2 after you have used the full complaints service o2 use the communications ombudsman for resolution

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎04-05-2013

as I stated above this proves o2 are in an adr scheme http://consumers.ofcom.org.uk/2009/12/adr-schemes/

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎04-05-2013

I looked at the OFCOM link - O2 is not listed under 'O' nor at the beginning with other numbers - so where are they?

Also 'You will never pay more than' is a simple claim - what it should have said is 'you can have 15Mb for £1.99 and then pay £1.99 for every additional 15Mb' - which makes 'never more than' a lie...

MI5 · ‎04-05-2013

@Anonymous wrote:
I looked at the OFCOM link - O2 is not listed under 'O' nor at the beginning with other numbers - so where are they?

Telefonica O2 UK Ltd

O2, O2 Broadband

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