Solved: Bolt on

Anonymous · ‎04-05-2013

Just got the O2 app and have discovered my monthly Tariff of £32 includes a £6 bolt on which I know I never purchased or asked for!! I always understood my total tariff to be £32 and the bolt on is for calls! I don't use my phone for calls I'm a texter. Have I been mis sold a bolt on and could I have been saving £6 a month for 24 months? Any thoughts?

jonsie · ‎04-05-2013

Whaty does it actually state in My O2? Bolt ons are usually for data and bolt ons can be cancelled. Call 202 free and discuss your options.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎04-05-2013

Whaty does it actually state in My O2? Bolt ons are usually for data and bolt ons can be cancelled. Call 202 free and discuss your options.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-05-2013

If you've been paying it for the last 2 years without checking what you were paying for you've kinda not got much in the way of options available to you I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.