Re: Private Message problem

Mi-Amigo · ‎30-01-2020

Hi

Today, I received notifications of private messages [number in brackets (1) but going to inbox nothing showed...

Ran a test - sending pm to self - which went thru and was rceived - with notification as number in bracket

One thread mentioned pm sent to me - again nothing received and no notification [number in brackets]

Checked e-mails for notifications...

shows on sent pm - complete with text - which is not in inbox on forum...

What the hell is going on??? I need to be able to see pms as I`m expecting several today.

For those who want to send me pm for answers to White Room Quiz, please do and I`ll pick up your answers from e-mail notification...

Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Cleoriff · ‎30-01-2020

Mine appear to be working OK @Mi-Amigo

I can also see the one I sent you with my WRQ answers is sitting in my sent file, though doesn't appear to have been read by you?

Veritas Numquam Perit

gmarkj · ‎30-01-2020

Having just checked, my answers are not in my sent folder...
Have sent again, and this time it IS in my sent folder.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎30-01-2020

@gmarkj wrote:
Having just checked, my answers are not in my sent folder...
Have sent again, and this time it IS in my sent folder.

Same here @gmarkj . (Although I didn't have a problem when I sent the first PM)

I see now @Mi-Amigo has actually been able to read it. (Showing as read)

Veritas Numquam Perit

MI5 · ‎30-01-2020

PM sent (for info)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎30-01-2020

How do you know it has been read @Cleoriff?
Does it change from bold to normal?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎30-01-2020

Yes it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎30-01-2020

Ah.
Learned something today! Thank you both.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Mi-Amigo · ‎30-01-2020

Thanks guys for feedback.

Looks like the problem has been resolved.

I`ve been able to read the pms received from each of you...

Still have no idea what caused it... but won`t occur again

Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Cleoriff · ‎30-01-2020

@gmarkj wrote:
How do you know it has been read @Cleoriff?
Does it change from bold to normal?

Yes it does. Also when you click on it, you can see the time it was read @gmarkj

Veritas Numquam Perit

O2

Private Message problem

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