Premium rate call bar. O2 systems error. Reclaiming from O2

[Anonymous]

It's a long story but essentially o2 had a systems fault that lead to premium rate call barring being taken off my son's phone. He has special needs. They immediately refunded over 600.00 as it was their fault.

O2 agreed to refund these charges and any subsequent ones.

Eventually I was able to speak to someone who saw that it made sense to terminate the contract with immediate affect since they couldn't put barring back so each month they were having to repay several times over the contract fee of £37 and refund a balance due of £132.00.

I have now been sent a bill for early termination fees.

Anyone able to offer advice if they have been though this?

[jonsie]

There has never been anything like this reported on the forum to my knowledge. I hope that you get this resolved.

[Anonymous]

I don't have a problem. The problem is that O2 have an internal communications problem and I am tired of wasting time on this. If you feel that this forum is the wrong place to raise the issue, I would appreciate the name of the department or the person who is responsible for requests under the FOI act?

[Anonymous]

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@Anonymous wrote:
I don't have a problem. The problem is that O2 have an internal communications problem and I am tired of wasting time on this. If you feel that this forum is the wrong place to raise the issue, I would appreciate the name of the department or the person who is responsible for requests under the FOI act?

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We are all customers here like you.

Nothing official would come from here.

We are here to help other users of the network who are having issues with hardware/software or general network questions.

Not in an ongoing official complaint.

[MI5]

Answered on your other thread and you seem to have the wrong idea regarding this forum I'm afraid.....