Poor call quality

[Anonymous]

Hi,

I wonder if someone here would able to me more helpful than customer services on a weekend!

I've been having a problem for about a week now, that when I'm in proximity of a certain mast (2G, which happens to be the one near my house) the call quality of the outgoing portion of the voice calls becomes choppy and inaudible to the other party. Initially I thought this was my phone, but I'm not the only one in my area having the problem (a friend with a different phone is experiencing the same thing), and the call quality is fine in other locations.

Is there any way to get 02 to investigate this? Is there some likely cause that I'm not thinking of? I'm currently trying to find other people in the area with this problem too, CS wouldn't tell me if there had been anyone else reporting issues.

Any help would be appreciated!

[Anonymous]

Trying to get one of my local friends who's having the issue to ring up, he's often home earlier than me. We shall see if it's early enough, otherwise it will have to wait a week.

That last post probably sounded like I was more miffed than I am. I can understand the reasons behind it, but it's a shame their network department don't work longer hours, after all the O2 broadband line quality technical department called me back at 7 in the evening and weekends.

[Anonymous]

So I tried to get my friend to do this, but he was fobbed off on the phone with the comment "there is no functionality to test the network in certain locations" or something similar. She didn't speak to the network department (as the woman I spoke to did) nor did she do any checks on service interruptions in the area.

He will try again tomorrow lunchtime.

[Anonymous]

So I tried to get my friend to do this, but he was fobbed off on the phone with the comment "there is no functionality to test the network in certain locations" or something similar. She didn't speak to the network department (as the woman I spoke to did) nor did she do any checks on service interruptions in the area.
He will try again tomorrow lunchtime.

Welcome to o2's training needs! You can experience brilliant to bonehead, just by hanging up and redialling.


You need to start logging calls, taking names and noting your experience. The next phase is the complaints department and it is always nice to have something to present to them.

[Anonymous]

Friend tried again today, at lunch he was unable to get put through to network department again despite being on hold for an hour.

This evening, he was told there's a problem in the OX5 area but they're not sure when it'll be fixed.

They must have been getting increasing numbers of complaints so they've finally acknowledged there's a problem! Woohoo!

We'll see how long it takes to fix it now...

[perksie]

It seems to take an inordinate number of complaints before a fault will be recorded.

I hope they fix what is obviously a fault quickly for you. 😞

[Anonymous]

Hi,
I wonder if someone here would able to me more helpful than customer services on a weekend!
I've been having a problem for about a week now, that when I'm in proximity of a certain mast (2G, which happens to be the one near my house) the call quality of the outgoing portion of the voice calls becomes choppy and inaudible to the other party. Initially I thought this was my phone, but I'm not the only one in my area having the problem (a friend with a different phone is experiencing the same thing), and the call quality is fine in other locations.
Is there any way to get 02 to investigate this? Is there some likely cause that I'm not thinking of? I'm currently trying to find other people in the area with this problem too, CS wouldn't tell me if there had been anyone else reporting issues.
Any help would be appreciated!

hi there. if more than one of you is having same issue, then your handsets are fine. it simply means the mast isnt strong enough, or there is something blocking it.
fortunately, o2 CAN investigate this. an engineer will go out and see if anything is blocking the signal. if nothing is blocking signal, then they wont do anything.
so it would mean the signal is simply not strong enough for you. and if this is the case, updates to signal strength in your area could take between weeks and years.

I know you have designated yourself an "expert" and have filled the forums with your enthusiasm, but, you are way off with this advice. You seem to have totally missed the point.
ukak47, I once used very powerful radio comms regularly and it was often the case that being too close to the radio mast resulted in poor communications. When you say close, how close is it to you?

i appreciate your opinion on people you dont know, but i was giving professional advice.

[perksie]

That is the problem, your "professional advice" was based on uninformed guesswork and totally irrelevant to the situation described.

This has only occurred within a week, so unlikely anything is suddenly blocking the signal.

O2 have acknowledged a fault in the area and are dealing with it.

So telling them that it would take weeks or years to upgrade the signal strength, is also wrong.

I suggest you stick to dealing with questions to which you know the answers and stop guessing.

Your answer seemed designed to belittle the OP and make them think it was their fault they couldn't get a signal.

I also suggest a change of username might be appropriate too! 😐