| I've tried - they have been very unhelpful - are unable to check the order, and provide any information. |
In your other thread you said you'd placed a new order?
In this one you are an existing customer. I'm beginning to suspect we are getting half a story here . |
No, I'm an existing long-term 10 year+ contract customer who ordered a new phone - as a replacement and an upgrade from a Nokia E51. |
I've now had a reply to my second e-mail (sent logged in via MyO2) to O2 customer service - see below.
I didn't provide any security answers in the e-mail to them - I had no security questions to respond to - and in any case have no personal security questions and answers set up. I have had to go back to them with the limited information to hand from the last paper bill - from about 16 months ago - and what was last collected by direct debit, and the amounts and reference numbers, by O2 from my bank account in Dec 2010.
Up until now all transactions with O2 have been via the O2 shops, by letter or (by O2) by text to my mobile.
I can't of course provide the bill date and exact amount as I can't access that information via O2 on-line, and the details of when the direct debit was received and paid (not the bill date) and O2 ref number will only appear on the next bank statement not yet received.
"The security answers given by you doesn't match our records. To help you
further, please reply with the last bill date, last bill amount and
current tariff you're on.
This is to make sure that we're dealing with the correct person as
account security is important to us and our customers."
