Ordered a laptop, still no details of me

[Anonymous]

Hey guys yesterday eavening I ordered a laptop but was required to pay a £100 deposit because of my current credit rating but i paid it anyway.
After I submitted the order I checked my bank balance and the £100 has been taken but I have recieved nothng via email to confirm anything and when I go to track my order it says something like "we have no details of your account" and yes I am signed into my account!

Anyone know if I should of received anything yet or whats going on?

Cheers for any help

[perksie]

I would think you should have heard something within one or two working days.

[Anonymous]

I have the same issue, except I ordered a Dell Streak on a data-only (ie. mobile broadband) tariff, and didn't have to pay £100. But I see the same message if I log-in to my account.

However, I heard nothing and the item was never delivered. It's been 3 weeks now, no-one knows where the Streak is. According to their system it was delivered, but there's no dispatch date or order number so they also say it can't possibly have been sent.

I've contacted O2 numerous times but they can only "investigate" the issue, without ever getting back to me. And they won't let me cancel as I'm past my 14-day cooling off period.

I'd get in touch by phone, and if anything seems vaguely suspicious, cancel immediately and ask for your £100 back. They have no idea what they're doing.

[perksie]

I have the same issue, except I ordered a Dell Streak on a data-only (ie. mobile broadband) tariff, and didn't have to pay £100. But I see the same message if I log-in to my account.
However, I heard nothing and the item was never delivered. It's been 3 weeks now, no-one knows where the Streak is. According to their system it was delivered, but there's no dispatch date or order number so they also say it can't possibly have been sent.
I've contacted O2 numerous times but they can only "investigate" the issue, without ever getting back to me. And they won't let me cancel as I'm past my 14-day cooling off period.
I'd get in touch by phone, and if anything seems vaguely suspicious, cancel immediately and ask for your £100 back. They have no idea what they're doing.

The 14 day return policy only applies from the date of receipt of the phone.

[Anonymous]

The 14 day return policy only applies from the date of receipt of the phone.

Fine in theory, but it seems that customer service staff aren't able to do this in practice. I've (hopefully) got the matter dealt with now, but in doing so I received a bill for £588 because they couldn't cancel under the 14-day policy so had to enter that I'd paid the entire contract off early.

I was instructed to cancel the direct debit so it wouldn't be paid, but still... that's not right.

[perksie]

You need to get in touch with the O2 Complaint Review Service, who hopefully will get this resolved for you.