Solved: Re: Oneplus 2 not receiving 4G/LTE

Anonymous · ‎16-07-2016

Hello my oneplus 2 seems to be constantly stuck on H. I have checked the 4g coverage for my area and it seems strong.

MI5 · ‎16-07-2016

Yes, it should do so I suggest you call cs and ask them to enable 4g on your account.
Some users, esp if you have just changed tariff's, have it missed off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎16-07-2016

Can your phone receive 4g on Band 20 which is the o2 4g band?

http://willmyphonework.net/

NB, o2 also uses Band 3 (1800) in some areas but not all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-07-2016

Do you have a 4G sim and tariff?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎16-07-2016

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-07-2016

I have the ONE A2003 model which should receive 4g

Anonymous · ‎16-07-2016

MI5 · ‎16-07-2016

Yes, it should do so I suggest you call cs and ask them to enable 4g on your account.
Some users, esp if you have just changed tariff's, have it missed off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎16-07-2016

Sorry, forgot contact us link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-07-2016

If you have a 4G tariff (most are these days) then it certainly sounds as though it needs to be enabled on your account. You need to call preferably rather than use live chat.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS