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O2 worst customer services

KM11
Level 1: Joiner
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I bought a only plan, which took too long time to activate, and then they could not port my number from 3 network, they said they were trying and kept calling me every few days and told me nothing to worry about. Then they stopped. When I called them they said they couldn't port the number. From the beginning, I told them about porting my existing number and if it's not possible then I won't keep O2 number they agreed. So I asked them to cancel the contract they said I have to pay for all remaining contract time  and the termination fee.  So after arguing with rude customer services somewhere in the Philippines, I gave up. and decided not to cancel and just not use O2 because it was cheaper than canceling.

 

A couple of days ago I received an email that O2 is increasing the price and I have the right to cancel the contract, so I called them, but same ruse customer services, 1st she said I can cancel, but again she said I have to pay cancelation fee which was a lot more than actual contract.

 

 

 

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Cleoriff
Level 94: Supreme
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@KM11 

You would be better off contacting the social media team.

They are based in the UK and have a good reputation.

All links are in this guide Guide: How to find help & contact O2 

Veritas Numquam Perit

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Enlli
Level 69: Guiding Light
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Usual tale of woe. Sadly, nothing we can do here.

Have you tried the UK based media team?

The links are in this help file

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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