O2 took money out my bank they where not supposed to and I could not afford
on 30-11-2014 18:32
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 18:32
Accepted Solutions
- 11577 Posts
- 520 Topics
- 213 Solutions
on 02-12-2014 10:12
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-12-2014 10:12
I can take these kind of issues to the team rather than any need for CEO addresses and numbers. Please let me know via PM and I'll see to certain issues that I can.
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 18:38
Nothing much you can do except wait for them to get back to you......
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 30-11-2014 18:43
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 18:43
on 30-11-2014 18:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 18:44
- 151707 Posts
- 649 Topics
- 28840 Solutions
on 30-11-2014 18:45
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 18:45
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 19:01
Hi
Welcome to the forum.
Wait until they ring back.
In the mean time think about what you would find reasonable as a GoodWill Gesture.
Please let us know how you get on.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 19:05
At the very minimum I would ask interest on the amount and a substancial offer on the purchase price of said TV at the now non-discounted price.
Way to ruin a childs xmas O2!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 19:19
i would be finding out from your bank if you will be incurring any bank charges due to the withdraw if so tell o2 that you want this on top of any goodwill.
- 95591 Posts
- 612 Topics
- 7137 Solutions
on 30-11-2014 20:12
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 20:12
It all depends on the wording of your complaint. Explain the circumstances and ask them what they are prepared to offer you.
on 30-11-2014 20:37
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2014 20:37
That's the rules BUT a word of caution. O2 have a dreadful reputation of being bull in a china shop re payment of accounts. If o2 disagree and you reverse the direct debit they MAY see that as a failed payment which may have an impact on your credit rating. IT IS WRONG and I am certainly not defending o2 but just making you aware.
I would speak to CS on 202 and see if you get the redress you seek. If you don't then send in the email complaint. Once you have their FINAL response from the Complaints Review Service (not customer services) then you could take your complaint to the Ombudsman Service which if nothing else will cost o2 £300.
Hopefully you will get a positive outcome. Given that CS told you they would not be taking the payment it sounds like you have a good case.