O2 shambles again - you think after 3 launches they....
on 24-06-2010 09:22
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 09:22
The lady has spent over an hour on the phone trying to talk to upgrades!!
Orange & Vodafone customers have been and gone already!!!
O2 you are a shambles, you arranged for only current customers to get phobes and you still can't cope!
If the phones where not network specific , vie had taken one on orang eor voafone!!!
Sort it out!
Darren
on 24-06-2010 11:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 11:27
on 24-06-2010 11:38
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 11:38
The phone was already garenteed, the local 02 store in Newark is closed and the 02 store in Lincoln, is in a shopping centre.
Thus phones 4 u have been great, it's the 02 process that is poor!
Please read the post correctly before posting in future.
Phones 4 u are trying there best, but if they can't get through to O2 then it's 02 who are not organised enough!
I'd say its you that doesn't understand things correctly. Its phones4U's creaky systems that mean they have to phone through to O2. If you look around you'll see that this causes issues at the best of times, (because what's phoned through to the operator doesn't get reconciled with what's on phones4U's system).
You would expect that when its such a busy day, their manual system will sometimes get clogged up because O2's phones are busy.
on 24-06-2010 11:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 11:44
What does everyone expect O2 to do? Hire an extra 300 members of staff for one day and spend weeks training them up on how to use systems ect just for iPhone launch?
I've always been patient...i can't understand why people can't wait a while and must have it on the launch day...then moan because call centres get jammed up / shops are sold out ect....
What do you expect to happen?
on 24-06-2010 11:45
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 11:45
The lady has spent over an hour on the phone trying to talk to upgrades!!
They have to CALL to process an upgrade?? And on iPhone launch day the phones are buy, well derrrrr!
Surely P4U should have systems in place to process these automatically? What evidence do you have that its O2's fault that P4U don't have the systems to do the job properly?
on 24-06-2010 12:13
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 12:13
its going to be chaos any which way you turn!
on 24-06-2010 13:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 13:03
on 24-06-2010 19:16
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 19:16
We had over 200 people queuing at my store alone throughout the day even after we told people we had none left!!!!
I can't magic a phone out of line air. Sorry for the rant just had to air a view from a store side
on 24-06-2010 20:31
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 20:31
Do you think us on the phone or store advisors like to keep people waiting or to tell them we have no stock...no we don't but its our job....Blame anyone blame Apple for giving the UK providers sod all stock..
SUpply does not meet demand but thats life..
so get over it, you'll get a phone in the end....and don't just sell it on ebay like sum money grabbing gits have done, then genuine i phone customers will get what they want
Rant over......
Tomorrows another day!! :robotsad:
on 24-06-2010 20:31
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 20:31
Do you think us on the phone or store advisors like to keep people waiting or to tell them we have no stock...no we don't but its our job....Blame anyone blame Apple for giving the UK providers sod all stock..
SUpply does not meet demand but thats life..
so get over it, you'll get a phone in the end....and don't just sell it on ebay like sum money grabbing gits have done, then genuine i phone customers will get what they want
Rant over......
Tomorrows another day!! :robotsad:
on 24-06-2010 20:31
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-06-2010 20:31
Do you think us on the phone or store advisors like to keep people waiting or to tell them we have no stock...no we don't but its our job....Blame anyone blame Apple for giving the UK providers sod all stock..
SUpply does not meet demand but thats life..
so get over it, you'll get a phone in the end....and don't just sell it on ebay like sum money grabbing gits have done, then genuine i phone customers will get what they want
Rant over......
Tomorrows another day!! :robotsad: