Bad customer service

[Neil61]

Well I think after yesterday's experience with customer service O2 need to look at the way to do it.

After nearly three hours on the phone, being pushed from one department to another, and being cut off three times and did they ring me back did they hell as like.

So after that shambles I'm thinking of going to another provider O2 ain't got it when it comes to customer satisfaction. 

[Cleoriff]

@Neil61 

Is there anything we can help with? As long as it's not account related we can usually assist in some way or another. We also have account advisers here who we can call on to help.

[jonsie]

You can only speak as you find

And with a customer base of some 33 million there are always going to be some poor experiences

That said, maybe too many customers or too few trained advisers

[Luke30]

I don't know why getting cut off when calling customer service as don't forget that some of the customer service team mite be still working from home so if you do get thore to one of the customer services team that is working from home it depends now there boardband works at the time you are on the phone as if there boardband is not working that well when on the phone to them then you mite will get cut off.