O2 refer - Page 4

Anonymous · ‎24-09-2014

My friend refereed me several months ago and she and I are still waiting. The form and link was filled and clicked and the order was placed.

I have called up customer service and used the online chat and I keep being bounced between both. No one seems to accepting responsibility. I have just tried to contact online chat this morning. I was speaking to Linden and as soon as I mentioned 02 refer, there was no response. The chat is still open.

Who do i speak to with reference to this?

Anonymous · ‎07-10-2014

Okay at least someone has responded to that issue. Would be nice if someone from o2 looked into my refer issue and gave me a response.

jonsie · ‎07-10-2014

Whilst this is a customer forum and we do have staff posting on a personal basis and O2 admin team, it isn't really within their remit to get involved with customer accounts. However they have been known to help where they can so it may happen.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎07-10-2014

Hi hatman,

Send me a private message and we can have a chat about this if you like to see if I can help. I'm Toby, the community coordinator.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎07-10-2014

@Toby wrote:
Hi hatman,

Send me a private message and we can have a chat about this if you like to see if I can help. I'm Toby, the community coordinator.

Hi Toby,

Thanks. I'll send you a message in a bit. What info do you need from me?

Toby · ‎07-10-2014

Just yourself to start with

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎28-10-2014

Thanks for getting back to me Toby. How long do you think it will take to get a call from them?

Anonymous · ‎30-10-2014

Any idea when? @Toby

Anonymous · ‎31-10-2014

O2 have still not got back to me ref this issue. I am very and disappointed by this to be honest .Why should it come to this? When i first joined O2 back, when the iphone 3G came out, the service was second to none. Now it's pretty non exsitant, for me at least. They have refused to reply to my emails, no one wants to take responsibility on the phone and even with Toby intervening there is no reply from them. I have been very patient and cannot understand why I have been treated this way. I am going to have to get legal advice because i refuse to let this go on.

jonsie · ‎01-11-2014

Customer service is definitely not what it was.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎02-11-2014

Its very weird Jonsie. Its not like i am asking much. I have done everything required.