07-10-2013 15:53
07-10-2013 15:53
My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. Are they a bonafide company? Today they (Aerial) sent me a letter saying I'm due a monthly refund for not getting a new phone, and want my bank details including account no and sort code. Is this all OK? I tried getting help with an O2 online advisor but they couldn't help me and now my mobile phone has stopped working. Screen looks fine but I cannot send or receive calls or texts since asking for help!!!
31-12-2013 15:27
Someone from O2 has telephoned me this morning and is going to try to sort this mess out with Aerial. Many thanks to Toby for his help in this matter. Happy New Year folks.
31-12-2013 15:29
31-12-2013 15:29
Let us know how you get on!
Happy New Year!
31-12-2013 15:30
31-12-2013 15:30
Glad to hear you are getting somewhere now with this I just hope it gets resolved in a timely fashion and has no affect on your credit report.
31-12-2013 15:45
31-12-2013 15:45
31-12-2013 16:32
Thanks everyone, I will report back and let you know how I get on. Yes Adam, I'm also hoping it has not yet affected my credit report as I've never missed a payment for anything in my life until this fiasco.
31-12-2013 16:39
31-12-2013 16:39
31-12-2013 16:42
31-12-2013 16:42
31-12-2013 18:39
31-12-2013 18:51
31-12-2013 18:51
02-01-2014 15:01 - edited 02-01-2014 15:02
Just a wee update to say that everything has been sorted out. Whew!!!
Toby I am so very grateful to you for forwarding my problems to O2, and a lovely lady at O2 who contacted me, then contacted Aerial who then contacted me and it's now all been resolved. I no longer have a problem, it's all been sorted out between the 2 companies themselves.
Thanks to everyone here who has given me support and sent me messages. This forum is a really helpful place for customers of O2 to visit.
I wish you all a very Happy New Year.