| I am disappointed that ( in this instance) the blame is being apportioned in the wrong place. I think o2 insures exceptions are absolutely ridiculous and grossly unfair. But from what has been written CS seems to have done things broadly correctly, but are still getting the blame. Maybe people don't realise that CS and insure are two entirely separate entities. Like Sellotape says, call insure directly and make a complaint. CS no tes will record when the first call was made and the bars were applied. This should support the OP s position. It's a shame they didn't just stay on the line the first time they were transferred though. |
If we are to accept the OP is not story-telling then her beef with the O2 CSA on the chat facility is very clear in her original post.
My advice on who to write to is also very clear and it is not O2.
Having said all of this, if the insurance company wave the O2 flag in order to secure business and O2 are happy to receive the kickbacks for having their flag waved, then there should be a way of satisfying the nonsense 48hr rule, stipulated in the terms and conditions.
I personally feel O2 have thad their name as a Network tarnished by their current substandard insurance company "partner". In their first year of business under the O2 flag, they have already earned themselves a slot on Watchdog, however short and lip serving it was.
