O2 has age-blocked my website

[Anonymous]

Does anyone know how to remedy this?

I tried to access my company's own website this morning, and was presented with an age-verification screen. Since my company makes and sells clothes, I found this odd.

I tried O2 live chat. Ridiculously bad. Circular conversation with robots.

I tried email. I got pointed to live chat.

I tried other email address and I got pointed to other email forms. Awful, awful service.

Does anyone know what I can do about this? Any help much appreciated. I am losing traffic and business because of this, and am concerned.

[Anonymous]

This morning the URL as given above was blocked. 

And according to http://urlchecker.o2.co.uk, it is still blocked under "parental control".

The one outcome of my otherwise fruitless endeavours with your customer services this morning was a lifting of age-blocking on my own personal mobile (O2) so I can't comment on whether my company's site is now accessible. However, given your urlchecker site says it is still blocked, I presume nothing has changed.

[Zombie_Fried]

I can access your site from my mobile over the cellular network OK. It must have been lifted now.. 

[anticpated]

I think it must have been the erotic street sign point West, that got it banned ;-).

[Anonymous]

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@Abs wrote:

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More than happy to help and look into this. Can you please provide us the exact URL so we could review and rectify the classification accordingly.

Thanks

Abs 

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Abs,

Could you also please look at getting the Parental Control block removed form this site:

http://npr.me.uk

Thanks.

[jonsie]

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@anticpated wrote:

I think it must have been the erotic street sign point West, that got it banned ;-).

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Or maybe the Adult prices

[Anonymous]

Heh.

Thanks for the support from everyone.

I'm still none the wiser as to whether anything has changed (the O2 URL checker suggests it hasn't) but it's good to know there's at least one place to get personal O2 customer service.