O2 from an Unbiased Customer Perspective - My Onli... - Page 5

MI5 · ‎16-10-2013

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

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MI5 · ‎21-10-2013

I need to search for an HD video on you tube to try it out but I'll be sure to feedback once I've done so....

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Toby · ‎21-10-2013

I'm enjoying reading this journey!

What would you say has had the biggest improvement in terms of speed; Browsing, downloads or streaming videos (i.e Youtube)?

From what I've seen, app downloading speed seems to be the biggest jump.

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MI5 · ‎21-10-2013

The biggest noticeable difference I've seen is when I open the Tumblr app. Usually on 3G it will load and then I see the spinning wheel whilst it polls for new data. On 4G the new data is there before the app opens

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-10-2013

@perksie wrote:
have you tried any video or picture quality checks, as there were a couple of posts about the compression used?

I've now tried a few different HD 1080p videos streamed from the You Tube app. Disney Birds, Dido's music video and some Tigers from Nat Geo and I can honestly say I can't tell any difference between viewing on Wifi, 3G or 4G.

I'm no pro, so an expert may be able to point out differences but for the average Joe like myself it's perfectly watchable (even on the SP's 319ppi screen :))

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-10-2013

@MI5 wrote:
@perksie wrote:
have you tried any video or picture quality checks, as there were a couple of posts about the compression used?
I've now tried a few different HD 1080p videos streamed from the You Tube app. Disney Birds, Dido's music video and some Tigers from Nat Geo and I can honestly say I can't tell any difference between viewing on Wifi, 3G or 4G.
I'm no pro, so an expert may be able to point out differences but for the average Joe like myself it's perfectly watchable (even on the SP's 319ppi screen :))

That's reassuring, most people would be the average Joe so hopefully this won't be a major issue.

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perksie · ‎22-10-2013

Sounds good enough for me, I'd be happy with that.

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Toby · ‎23-10-2013

So, are there any other actions you need to take now in this diary account MI5?

It seems that you're all sorted now which is great. What's been your overall view of the experience?

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MI5 · ‎23-10-2013

Purchase and contract/phone setup has all been painless. I deliberately choose a mid range handset in order to replicate an average user (no idea if it makes any difference, but that was my thinking behind it). I also wanted to keep cost at a sensible level.....

Live chat have helped me immediately with my inquiries and sorted out the correct answers/actions without a hitch.
So far, in the places I've been I've always had a usable signal. Not always 4G/3G but always had the ability to make & receive calls.
The next test of O2 will be how fast the 4.3 update rolls out to my handset which Sony are due to release in December.
My 4G speed was up slightly today (I'm still doing a speedtest every day until the novelty wears off :))

I've not tried 4G in Liverpool or Birmingham yet either so I'll update on those areas when I'm next there.....

I'll also update this thread from time to time with any notable events etc but for now I'd say "Good Job Done O2"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2013

@MI5 wrote:
"I've not tried 4G in Liverpool or Birmingham yet either so I'll update on those areas when I'm next there....."

If you want to lend it to me I'll test it in Brum for you!

MI5 · ‎01-11-2013

No probs Phill

I was in Ludlow area for a few days and struggled with a very slow Edge signal.

Just did a test on wifi and it tells me I am excellent for Tugo.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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O2 from an Unbiased Customer Perspective - My Online Diary