O2 do you want my business?

[Jiswap]

Ordered on Monday, 6 days ago, a new device and service. A text message everyday at 430pm about some delays. Can't track the order or use support to find out what's wrong. I feel like there isn't a order but the system is just spinning wheels. Can't even get to support to cancel the order... next week I'll report it to the ombudsman. 

[MI5]

@Jiswap 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Enlli]

Lot of posts like this

However, the ombudsman will not investigate until the official complaints proceed has been exhausted and that is taking around 8 weeks and no one from O2 will touch things until that is complete 

Contact Sales first

they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline.

https://www.o2.co.uk/how-to-complain

[RemoteAgent]

You have to make a complaint with the network provider and allow the regulatory 8 week period in order for them to reply, if your complaint is not resolved you can there refer your case to the communication ombudsman.

[Bambino]

@Jiswap The complaint process starts here: How to Complain | Help | O2