Solved: Re: O2 Upgrades - Please train your staff better! - Page 2

TAJ · ‎10-06-2013

Please can someone explain to me why a company like o2 which has been doing upgrades for numerous years still manages to get it wrong EVERY single time.

I am currently on a blackberry, i upgrade and get a new blackberry and yet they change my bolt on to a non-blackberry bolt on.

I call and request a change (at midday) and they tell em , sorry nothing can be done until midnight tonight? excuse me but how does that help me for the rest of the working day? their solution?

PUT IT IN ANOTHER SMART PHONE LIKE AN IPHONE 5. A phone which requires a micro-sim! im sorry if im overreacting but that just has to be the one UNUSEFUL piece of advice i have ever gotten and O2 needs to address this!

Anonymous · ‎10-06-2013

@Anonymous wrote:
@MI5 wrote:
I see the training is going really well then......
It could be that O2 are mixed up......perhaps they think we're Live Chat ..........and the real Live Chat is the forum

that wouldnt surprise me

Anonymous · ‎10-06-2013

Can I just ask before anyone starts complaining...

You upgraded from a BlackBerry to a new BlackBerry? Was that to a Z10 or a Q10?

The reason i ask is that the new BlackBerry 10 phones dont require the BlackBerry service/Bolt-on any more, hence why it will have been removed from your account. Its pointless being charged the £5 when the new phones dont use it, and instead handle data, etc in the same way as all other phones.

It was removed from my account automatically when I upgraded to the Z10 from my Bold 9900.

Just sayin'...

Anonymous · ‎10-06-2013

@Anonymous wrote:
Can I just ask before anyone starts complaining...

You upgraded from a BlackBerry to a new BlackBerry? Was that to a Z10 or a Q10?

The reason i ask is that the new BlackBerry 10 phones dont require the BlackBerry service/Bolt-on any more, hence why it will have been removed from your account. Its pointless being charged the £5 when the new phones dont use it, and instead handle data, etc in the same way as all other phones.

It was removed from my account automatically when I upgraded to the Z10 from my Bold 9900.

Just sayin'...

Oooooh, Now there's a spanner in the works!

Good call!

Anonymous · ‎10-06-2013

@Anonymous wrote:
Oooooh, Now there's a spanner in the works!

Good call!

haha and I bet thats where the problem lies, its unlikely that the OP will have upgraded to a legacy BBOS phone, so its going to be the Z10 or the Q10 which no longer requires the BlackBerry bolt-on to work

Anonymous · ‎10-06-2013

@Anonymous wrote:
@Anonymous wrote:
Oooooh, Now there's a spanner in the works!

Good call!
haha and I bet thats where the problem lies, its unlikely that the OP will have upgraded to a legacy BBOS phone, so its going to be the Z10 or the Q10 which no longer requires the BlackBerry bolt-on to work

You do realise that that means live chat got something right!!!!