O2 STATUS CHECK

[Anonymous]

I have had no "sufficient" signal since the 21st July & i the website shows there are no problems!!!

I have called O2 and they have stated there is a mast down, so my question is when the status web check is meant to be live, why is the website not updated...surely this would save on unneccessary calls to O2?!!

The next wonderful thing about O2 is that the mast that is down is on private land and therefore they require premission before they can carry out the works.....smart move O2!!!

They always say, have you tried TU GO??!! Well, yes i have and do they not relaise that its not the best app in the world and you are limited as to where in the property you can go without losing the wi fi signal!!!

What do O2 consider to be a "reasonable" time to get the repairs done!!??

[Anonymous]

Already done the obvious checks as this is not the first time, i'm lucky to get a good 2-3 months before the "mast" which must be made out of paper, is down again!!!

Just think this is the worst service ever, if customers can be given an approximate timescale instead of "not sure" when it will be back, it would be a lot better!!

Put it this way, if you ordered something via ebay and were told, "not sure when it will be with you" would you have honestly ordered it in the first place? I dont think so people!!

[jonsie]

O2 can't even put a live stock system in place so I doubt they will ever get round to a live status page. The updated hourly is about as close as it gets I'm afraid but just how much human input there is would be anybody's guess.

[Anonymous]

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@jonsie wrote:

O2 can't even put a live stock system in place so I doubt they will ever get round to a live status page. The updated hourly is about as close as it gets I'm afraid but just how much human input there is would be anybody's guess.

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Jonsie,

Thanks for your comment BUT dont you think that a big company like this would be more than capable to keep their systems live & updated??!! AMAZING!! LOL

You cant even get on chat with them as they are busy, BRILLIANT SYSTEM keep up the good work O2 where would we be without you!!! ( I can think of 1000's of ideas!!) LOL

[Toby]

Sorry to hear that Live Chat has not always been great for you either @Anonymous.

Any and all ideas and suggestions are more than welcome if you wish to share any

[Anonymous]

Toby,

I think, like i mentioned earlier, these companies need to have some kind of Service Level Agreements or Key Performance Indicators, thats when we as a community will realise how terrible these companies that we pay for a service really are.

Like is said, if you purchased something from ebay and was told "not sure when it will be with you" would you really be happy with that service...i dont think anyone would.

These are only simple questions & comments BUT yet nothing will change Toby which is a shame.

I would love to go to another provider but where i live, you can only get an O2 signal (and no i'm not moving!! LOL).

All i want O2 to inform me of an "approximate" time when i will be able to use my phone for what it was made for!!

Ofcom need to step in firm with these companies but the process for complaining etc. has been made so long that people simply haven't got the time and basically just shut up & put up for something that their hard earned cash is paying for!!

How does this make sense...ANYBODY??!!

[perksie]

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@Anonymous wrote:

All i want O2 to inform me of an "approximate" time when i will be able to use my phone for what it was made for!!

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All of this work is done by external sub-contractors so O2 can't give any idea of when it may be fixed.

[MI5]

Live chat will make a date up for you.
It won't be accurate, but it'll be a date at least.

[perksie]

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@MI5 wrote:
Live chat will make a date up for you.
It won't be accurate, but it'll be a date at least.

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I've heard this. 

[jonsie]

Yes they throw a dart at the calendar....allegedly

[Cleoriff]

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@jonsie wrote:

Yes they throw a dart at the calendar....allegedly

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*sniggers*