O2 Protect beta

[Anonymous]

O2 Protect Beta – keeping your digital stuff safe

Hey Guys, 

We need your help with this beta trail.

​What is it?

• O2 Protect is a new digital service which provides complete digital peace of mind, which will be available to both Pre and Post Pay customers
• This trial is only on android only at this moment in time.
• With O2 Protect, you can securely store, backup, access and share your content across all of your devices. All of your music, photos and documents will be available on your phone, tablet, PC & laptop whenever you need them, regardless of OS. They’ll also be safe from viruses too. And you’ll be able to remotely find, lock and even wipe all your data on up to 5 devices if they do get stolen and restore it to a new device.
• There are 2 products within O2 Protect::
• O2 Store & Share - our cloud backup, store and share service powered by Funambol,
• O2 Guard - our device and content security service powered by McAfee

Key points

• From the 15^th December until the 31^st March we are offering O2 Protect completely free during the Beta test.
• It’s available to use on any device but you need to sign up using a consumer Post Pay or Pay & Go My O2 account.
• The beta finishes and the 31^st March and all customers who subscribe to O2 Protect services during the beta phase shall be contacted in advance to advise them that charges will shortly be incurred and with instructions on how to cancel their subscription should they so wish 
• Beta testers may cancel their subscription at any time by using the link provided in all SMS and email communications or by logging on at https://protect.o2.co.uk/hub.
• Testers who have not contacted O2 to cancel their subscription by the 1st April shall be charged at the rates set out at protect.o2.co.uk for the bundle selected. 

How do I get the beta version of O2 Protect?

Just search the Android App store for O2 Protect and then subscribe on our website where you can sign in using your My O2 account https://protect.o2.co.uk/

What do you do once you have the beta?

We’re really looking for your feedback on this new product so let us know about any issues in the journey in downloading and any issues you get using the product, also if you have any suggestions or thoughts let us know.

We’re collating all the feedback on this thread and will be answering it on and giving you updates on a regular basis.

The terms and conditions for O2 Protect are here http://www.o2.co.uk/termsandconditions/other-products-and-services/o2-protect-terms-and-conditions

So download it now and let us know what you think.

Thanks

Brad

[jonsie]

I've found it easy to set up and simple to use. Whether I'll continue to use it when it's chargeable is another matter...

[Toby]

Hi guys, a quick update on this to check: Do you understand that the O2 Protect app is the launcher app / dashboard and that you needed to then download 2 further apps to fully utilise the service: O2 Store & Share & O2 Guard (for the ‘Must-have’ and ‘Everything’ bundle)s?  If not, what would have made this more obvious?

[Anonymous]

Hey O2 Protect trialists,

Thank you for your participation in the beta trial, your feedback has proved invaluable to us as we improve the service before launching to our customers.

As you’ll know, we cease the trial on the 31^st March and as a result of your feedback, we’ll be making some big changes to the service we’re going to offer to our customers:

• We’re going to de-bundle the service, which means you’ll be able to choose the storage and/or security level which suits you best, as a standalone service
• We’re going to remove the O2 Protect launcher app, which you told us wasn’t adding much value in its current form
• We’re going to improve the branding on O2 Guard and make it clearer who the back end partner is for this security service

What happens next:

At launch, we’re going to launch the O2 Store & Share service first and launch the O2 Guard service later in the summer when we’ve made some changes to it.

The current services won’t continue to work as they have done, so please read on to find out what you need to do:

What do you need to do:

• O2 Protect app will cease to work so please uninstall it
• If you’re already on our Free bundle which contains 8gb of storage, there is no need for you to do anything.
• If you’re on one of the higher bundles, we will move your storage down onto the Free bundle (we’ve checked, your stored items will fit into the 8gb capacity)
• O2 guard will be withdrawn while we work on it. To uninstall on Android you need to remove device administrator before trying to uninstall. 
• To Remove Administrator setting for McAfee (O2 Guard)
  • Go to “Settings” and select “Security”
  • Select “Device administrators”
  • Un-tick “McAfee Security”
  • Then just uninstall McAfee
• If it’s on your PC make sure you replace it with other protection as O2 Guard will no long get updates from the 31st March.

If you have any issues with the above, please contact O2ProtectSupport@telefonica.com

Thanks again for participating and feeding back, we really appreciate it.

Brad

[Luke198823]

Hi do you know wen the o2 guard will be up and running again?