O2 Facilitating theft

[Anonymous]

O2 is facilitating theft.

O2 routinely allows unsolicited text traffic to be targetted at vulnerable phone users and point blank refuses to prevent such traffic from being accessed.

Compare this to the responsible behaviour of fixed line telephone providers. These providers enable any line user to prevent the use of premium rate services by simply requesting the feature.

O2 is well aware of the financial pain caused by unsolicited premium rate text services and yet sets its face against taking any useful action to protect its customers. It's almost as if it would prefer to take sales commisions from fraudsters than place its customers first.

Whatever the letter of the law states the behaviour of O2 in this regard is immoral. It is knowingly enabling and facilitating thieves to steal from its customers. The directors of O2 must take peronal responsibility for the actions of the corporation and stop this theft immediately.

[Anonymous]

Hi and Welcome to the 02 Community Forum,

All the Networks have the same issue from spam texts.

There are procedures in place to try and deal with them.

One of the worst things a person can do is reply or send "stop" as then the spammer knows the number is live.

http://www.o2.co.uk/support/generalhelp/howdoi/safetycontrolandaccess/spam

Im assuming you have sent your feedback to 02 as we are all just customers too.

To get you started here is the complaint form.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[jonsie]

he regulator for premium text services is PhonePayPlus not the networks. Follow the procedure on their website to get the texts stopped or to make a complaint.

[perksie]

I take it you have written equally libellous letters to all of the other UK mobile providers.

As explained above there is a simple procedure in place to get redress if you have this problem.

[Anonymous]

The simple actions described above are actually hurdles that customers are forced to jump through in order to prevent or discourage them from accessing their re-funds. These are re-funds that would not be necessary were the network operators prepared to take responsibility for their position and protect their customers.

Allowing premium rate operators to steal from customer accounts is no different to banks handing out account details to enable fraudsters to steal from account holders. Banks don't do this. They recognise their position of responsibiluty and take extraordinary care of their customer's accounts and, when things do go wrong, they are swift to take action to prevent further loss and protect their customers.

It is well within the network operator's ability to enable a simple feature that mirrors that provided by the fixed line operators such that customers can indicate that premium rate services should be barred from their phones. By taking this action the problem would go away. However revenues would also drop and that is the only reason the mobile operators do not take action.

They are happily taking sales commisions from fraudsters and laughing at you and I as they do it.

[Bambino]

Why do you consider that contacting an officially designated regulator to make a complaint is a 'hurdle'? O2 doesn't do anything differently from any of the other networks regarding this problem. If you have made a mistake, or accidentally called or sent a text to a premium rate number, take it up with the proper authority. Here is the link again, in case you missed it: http://www.phonepayplus.org.uk/

[Anonymous]

---

Philhacked wrote:

Allowing premium rate operators to steal from customer accounts is no different to banks handing out account details to enable fraudsters to steal from account holders. 

---

Rubbish. Come down off your soap box and think about what you're saying.

Philhacked wrote:

It is well within the network operator's ability to enable a simple feature that mirrors that provided by the fixed line operators such that customers can indicate that premium rate services should be barred from their phones. By taking this action the problem would go away. However revenues would also drop and that is the only reason the mobile operators do not take action.

Sorry, again that is rubbish, the technology is completely different. The fixed line operators are unable to prevent spam phone calls so how is that any different to spam text messages which the cellular operators are unable to stop?

Sit down, have a cuppa, and have a think over wanting to keep up this libellous tirade without knowing about the technlogy involved, without knowing how the scammers operate, or how this affects all of the cellular operators not just O2.

[jonsie]

Some people actually want and sign up for these premium services so O2 can't just stop them across the board. That's why there is an independent regulator.