O2 Customer service is a farce especially if you need to talk to someone to discuss your account, etc. It is all automated, push button 1 etc crap and you never, ever, ever, get to talk to any support staff. This has been my experience listed below:
Chances of trying to talk to a human being regarding* = zero
Chances of trying to get a virtual response other than in broken English = zero
Chances of virtual responder buffering being fast enough to react live = zero
Chances of trying to pay bill via phone without it timing out = zero
Chances of paying on line without the page not loading or crashing = zero
O2 really do not offer any real support to their customers and at the end of my contract I will be looking elsewhere for a more engaging provider.
* the only time I even got a chance of talking to a person was when I pushed the termination of service option. Even then I was in a queue for over 25 minutes listening to elevator muzik before giving up!!!
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