Re: O2 Board Members?

Anonymous · ‎09-08-2011

Does anyone have a link of directors/board members for O2 as I need to make a complaint? Having tried a written complaint this has been ignored, I know they received it I sent it recorded delivery. And that was about 18 days ago. I've tried Companies House but that didn't list Directors.
Many thanks.
Rob.

adamtemp64 · ‎09-08-2011

did your complaint go to the complaint review service?
http://bit.ly/qBheCx
send a copy by email they should reply in 5 working days

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Anonymous · ‎09-08-2011

Just been ignored by them as well, so need to escalate the complaint in order to get O2 to sort it out. Very poor customer service from my personal experience.
Rob.

Anonymous · ‎09-08-2011

Right found the head of Telefonica O2 europe is Matthew Key, anyone know how I get hold of contact details or where to send correspondence?
Rob.

Anonymous · ‎09-08-2011

Hi Rob,
I will send you a PM with our email address. If you would like to send your complaint across to us we'll be happy to look into it for you.
Thanks

Anonymous · ‎09-08-2011

Surprised it took you so long to find Matthew Key, got quite a bit of respect for the bloke actually, he said before it happened that o2 would unlock iphones when they lost the exclusivity on them.
The evening before Orange released iphone someone on here noticed that the online unlock form was on early so some of us got unlocked within a day of Orange getting the phone.
So reply to Zoe, and let her pass it on.

Anonymous · ‎10-08-2011

It looks like the email got there. Just got to wait now.
Thanks.
Rob.

Thank you for your email to Matthew Key.

I'm very sorry you've felt the need to email Matthew about your recent experience. Please be assured we'll investigate the comments in your email and do everything we can to resolve them.

One of my colleagues will contact you as quickly as possible. If you have a preferred contact number, please let me know.

If in the meantime you need to call us, our number is 0845 330 0683 and we're open from 8am until 6.30pm Monday to Friday.

Kind regards

******
on behalf of Executive Relations

jonsie · ‎10-08-2011

Hope you get a satisfactory resolution.

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Anonymous · ‎10-08-2011

I hope this highlights the problems with customer service. Firstly they failed to send the N class router they said they would. Two consecutive bills have been incorrect. I was told two different things by two different people regarding the 30 day happiness guarantee. No the wonder I'm in the process of leaving O2's broadband. Fortunately I kept screen grabs of bill adjustments, copies of all email responses etc. Plenty of evidence to backup my case.
Rob.

Anonymous · ‎10-08-2011

Rob, we are not doubting you. Us the regulars often get accused of being either o2 employees or apologists. No way, if someone has a valid complaint we will help them make a complaint that will be listened to. And if they can find a better deal elsewhere we will ask about it and check if it would suit us better.
There is no such thing really as customer or company loyalty anymore so you have to look after yourself.
Good look,
Brendan