O2 30% friends and family discount

Anonymous · ‎01-09-2011

Hi
I had the iPhone 3g 2 years ago with 30% friends and family discount. and i upgraded my tarrif last month and the guy at the o2 store told me i ll still get the 30% discount... even i also received a letter which says 30% friends and family discount included on my tarrif. now when i checked my bill the discount was not there. it was taken off from my account.. but only my bill it still says 30% friends and family discount. i called in the customer service one of the staff said i have to login to o2 just for you and do it myself,, and i couldn't even login and register on that website so i called in again and the other staff said i cannot get the discount because they said they stopped doing it.. i can't understand... i thought i can get the discount until i am with o2... because i had it when it was there...
Can anyone suggest me what to do the discount back ??
please!!!

Anonymous · ‎01-09-2011

Why do you get the discount, is it through your work or do you know someone who works for O2?

Anonymous · ‎02-09-2011

yh its from someone works for mc donalds...

Anonymous · ‎02-09-2011

There has been a recent change regarding this discount.
It now drops off every time you upgrade.
The person who applied the discount originally has to re-apply for you.
This is to make sure that you're still eligible to get the discount.

Anonymous · ‎03-09-2011

Hi is the person who working in o2 gave you discount or you have got it yourself?
It should still be available
Dont trust customer services :robotindifferent:You do need to ask person who gave you discount to register this for you again

Anonymous · ‎05-09-2011

Hi is the person who working in o2 gave you discount or you have got it yourself?
It should still be available
Dont trust customer services :robotindifferent:You do need to ask person who gave you discount to register this for you again

That's a big generalisation there, there are some excellent and dedicated people working in customer services, for a time I was one of em, albeit for another network, unfortunately there are also a few disinterested muppets,but hopefully you can tell when talking to someone which one they are.