This appears to be a common problem with many O2 account holders. I recently upgraded from PAYG to Pay Monthly and after some to and froing finally installed the eSIM on my phone. However, this has a temporary number allocated and it is been a major issue to get my old number which I have had for 10+ years migrate across. Prior to requesting the migration, both numbers were operational. However, when I requested the migration, the old number has been 'disconnected' and the migration has yet to be completed. I have spent a considerable number of hours on the phone to various O2 'agents' in a various countries. Whilst all agents have been very courteous and appear to understand the problem, it always seems to be a problem for a different section to resolve. In my last call, I was assured that the agent had fixed the issue and had instigated the necessary procedures. I was told that this would take 24 to 48 hours but not to worry if it was longer. The 48 hours have past and nothing has yet happened.
This has now dragged on for over two weeks. I am not prepared to waste any further time being referred from one department to another, being asked the same security questions time and time again, having to explain the issue, etc.
Is there anyway that this matter can be expedited or, at least, I be given a definite date for completion. I need the old number as it is my only contact number which is registered with family, friends, businesses and, most importantly, doctors and hospitals! As it is, I have missed a number of important calls.
