Re: No text confirmation of top up on PAYG

HHGTTG · ‎07-10-2018

I topped up as usuall my PAYG account yesterday at my local PO with £10 as usual and usually within an hour or almost immediately get a text message confirming that transaction, however yesterday I didn't get one, which was unusual but doesn't worry me.

I checked my O2 app and that confirms that indeed my account has been credited with that amount.

Strange?

MI5 · ‎07-10-2018

What with the problems on the network last week and the issue showing balances on some accounts, I wouldn't be surprised.
I'm sure it will all get sorted out soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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HHGTTG · ‎07-10-2018

@MI5 wrote:
What with the problems on the network last week and the issue showing balances on some accounts, I wouldn't be surprised.
I'm sure it will all get sorted out soon.

Didn't know there was a network problem last week.

MI5 · ‎07-10-2018

Yes, there was quite a major outage for a few hours and although fixed quite quickly some residual problems still exist.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.