No e-mail response
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on 08-01-2010 14:23
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on 08-01-2010 14:32
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on 08-01-2010 14:32
Just after Xmas I e-mailed several queries via "contact us" Response to be within 24 hours. Next day no response, but sent queries ref my wifes phone. 4 Days no response. Tried Ask Somebody or other on the home page. Listed points and complaints. Question not recognised. It was not a link to an advisor, it was automated, but nowhere did it say this. On Vodaphones page I had access to a live link which was very helpful. Still no response on Jan 8th. My accounts and phones are from 02 online, a different entity to 02, or so 02 told me. Why should it be necessary to use a phone to contact a company which deals online only. I will not phone, and if I get no response I will cancel payment and no doubt be contacted immediatley, as 02 will want to speak to me, not the reverse. Is there an e-mail address for contact? Has anyone else had these problems? WHY AM I STILL WITH A COMPANY WHICH TREATS ME LIKE DIRT?
Unfortunately, you are wasting your time, as these forums are not monitored nor moderated by O2. They are provided by O2, yes, but that's about it.
😞
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on 08-01-2010 14:38
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on 08-01-2010 14:38
The email link on the O2 website is for very general info and will mostly tell you to call customer services to talk about your problem in more depth.
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on 08-01-2010 14:47
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on 08-01-2010 14:47
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on 08-01-2010 16:58
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on 08-01-2010 16:58
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on 08-01-2010 17:18
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on 08-01-2010 17:18
That O2 haven't received your contact, perhaps a browser issue or similar?
The replies have gone into your spam/junk folder.
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