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Network Mast Down - No response

Adywebb
Level 1: Joiner
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Our local mast has been down for over a week now and the updates say that they are 'talking with the landlord to gain access' however we know the landlord and he has had no contact from the engineers at all even though they have his home, mobile and email. He would like to contact them himself but doesn't seem to be getting anywhere.

It seems like a stalling tactic to delay sending an engineer out to us - last time it took over 3 weeks to get repaired for similar reasons.

Is there anyone we can contact to get this escalated? the o2 twitter and facebook teams are not interested. 

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MI5
Level 94: Supreme
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Our community managers might know who to contact @Adywebb 

I'll tag in @Marjo @LukasB @Martin-O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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