Our local mast has been down for over a week now and the updates say that they are 'talking with the landlord to gain access' however we know the landlord and he has had no contact from the engineers at all even though they have his home, mobile and email. He would like to contact them himself but doesn't seem to be getting anywhere.
It seems like a stalling tactic to delay sending an engineer out to us - last time it took over 3 weeks to get repaired for similar reasons.
Is there anyone we can contact to get this escalated? the o2 twitter and facebook teams are not interested.
