Long delays in receiving critical text messages

[MartinY]

ANSWER FROM O2 REQUIRED

Around 20.45 0n 30 December I was trying to complete a transaction online. That required receiving a one time security code from my bank to make payment. Tried several times and two banks but no codes arrived and I had to abandon the transaction. However, both codes arrived at 08.43 today: 12 HOURS LATER!!

On several recent occasions text messages have arrived hours after they were sent.

Unless I get a prompt and satisfactory response from O2, I'll find a provider who can do whet They are paid to do,

[Cleoriff]

@MartinY 

Have you tried a new sim? Quickest way is to go instore with photo ID and let tthem swap everything over for you.

[Enlli]

There is nobody from O2 here, just customers

Guide: Text Message Tips (not sent or received) 

The idea of replacing the SIM is worth a try

[MI5]

@MartinY 

You'll need this then

Guide: Cancelling Your Contract 

[Oxonian]

A warm welcome to this O2 customer to customer community @MartinY. 

It is worth noting that all mobile network operators have similar Terms and Conditions of service ; and none of them will guarantee immediate delivery of text messages. 

You might wish to consider :-

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