Dear 02 Team,
For the past one month, I have continued to protest to your office that the bill of £133.21 which was given to me last month was out of place. I was billed an extra £40 simply because I travelled to Nigeria with my phone, not because I actually used it except for the few days I was in Ukraine.
Since I made out the contract, I have been in Nigeria twice before this time and at no time was this £40 applied. So, I was just wondering if it was all because I had my tablet with me as well, which I didn’t use either.
Your office tried to convince me that I was charged £40 which was cap for my roaming when in actual fact my phone was practically switched off nearly throughout my vacation period. Someone who had been tracking me simply slammed that amount on me and I think that is bad business.
If you look at my bill for this month again, you will observe that I was charged £40 on 2 June, the very day that my bill was supposed to be updated. There are no details of what transactions were made, which is rather unusual.
As I write, I observe that as at 05:45 hours on Tuesday 30 June 2015, I have 12.42 GB left in my account, which means that I did not use up my GBs during the time I was on vacation and I have been home in the UK since 20 June.
How then can I be surcharged as much as £40 for purportedly “exceeding” my internet usage limit, even at the beginning of the new month – when I had my phone actually switched off to avoid roaming costs and when I still have as much as 12.42 GB left, ten tens after I returned from my vacation?
Moreover, there was a standing order that my phone should be completely de-roamed so that on no occasion would I be able to use it while outside the UK. What happened to the instruction which was put in place on the day I made out the contract, and which was why for the first two times I was away from the UK, I was not surcharged for roaming? I simply came back and paid my normal dues, which you can verify from my records.
I really feel bad about this development. I don’t want what happened between me and my last service providers to happen again. So, please I need you to look into this complaint. For a pensioner to spend £133 plus in just one month on telephone services is quite outrageous, you can agree with me.
I need you to realise that there is no justification in billing me £40 for use of my internet abroad when I still have as much as 12.42 GB of my monthly 20 GB allowance still left, 10 days after I returned from holidays.
On a final note, I must say that if nothing is done about this out-of-place bill, I may be forced to look elsewhere because the impression I may have is that I am dealing with people I cannot trust as they trust me.
Faithfully,
EMEKA ASINUGO
