Is O2 The Worst Provider You Have Used?

[Anonymous]

I know they are definately the worst company I have ever dealt with.

Firstly the shop mis-sells me a business contract telling me that it is EXACTLY the same as a consumer contract, I asked the usual questions and was assured the only difference was that I would see VAT added seperately to my bill.

I now have such a poor signal in my area that 90% of the time I cannot make or recieve a call even though the website tells me it is a strong signal area (my wifes phone has the same issue and its a different make of phone).  No bother, I will contact the "GURU" for advice I thought, not quite so easy though so I thought I would list my problems publically in a hope to get a response (we shall see).

1.  Business customer services arent open as long as consumer customer services and normal customer services wont even discuss the basics of a Business contract.

2.  TUGO which would have solved my coverage issue isnt available to Business customers (so the shop lied to me about there being no difference then??).

3.  When I spoke to a "GURU" yesterday he wasnt remotely interested in my problem instead insisting it was my phone settings.  Well Mr GURU if this is the case how come my phone works when im in a different area and how come my wifes phone has the same issues.

I am now looking into taking action for the contract initially being mis-sold and the coverage being falsely advertised.

18 years I was with Vodafone without so much as a complaint to Customer Services, I cant wait to leave O2 and go back to them.

[Anonymous]

@jayjay20

Follow the advice set out in your thread.

It could resolve your issue.

Take care.

http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Help-with-Blackberry-curve-9320-issues/m...

[Anonymous]

I have been sim only for many yrs now but signal has deteriorated very badly over last 5yrs .Only reason I stayed was most friends on O2 so could call back free ,now there are many others doing unlimited calls etc I have asked for pac code several times but kept giving another chance out of apathy .Each time I asked I was told they cannot improve the signal .I find it so dissappointing as customer service always been excellent .

[Anonymous]

I have had a really similar experience with reception issues. I frequently have little or no reception including a chronic issue in and near my house, where calls typically drop within 2-3 minutes. Given it takes 6 minutes to get through to the networks team I can never reach them when I am thinking about the issue (ie at home having just lost yet another call). I have complained via several routes including the chat system (where I they said they had to put me through to another team, which took so long I gave up).

I spoke to a neighbour recently who said he had the same problem, complained by it was never resolved so switched when he could. But when I went into the shop and gave my post code they said reception was great there - given there was an outstanding customer complaint there the system is either very poor or deliberately misleading. I feel I was mis-sold this contract for this reason.

The thing that really frustrates me is that it says there's an issue on my account, they have several records of me trying to complain. The staff never call back even after I have told them I have a network problem and then get cut off immediately. 

I am now tell all my friends to stay away from O2 because the combination of terrible service and reception makes it a misery.

Sam 

[MI5]

Maybe you could give Tugo a try....?

http://www.o2.co.uk/tugo/want-it?cm_mmc=googleuk-_-PPC_Brand_Other_TUGO-_-TUGo-O2-DT-_-TuGo-Phrase%2...

[Bambino]

@SamD, have you tried any PAYG from any other networks to see if you get better reception? If you find one that's better, switch over when your contract is done.