INEPT NOT FIT FOR PURPOSE CUSTOMER SERVICES
on 27-06-2017 11:29
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on 27-06-2017 11:29
Befor beginning my rant,i have just spent an hour composing a complaint via o2 web form,i had to send two as only 1500 characters allowed.After returning to my inbox i received an auto reply saying this service has been withdrawn.I wonder why?So first up is there anyway way i can contact o2 without having to resort to the phone or web chat?
Heres my tale of woe,i will try to explain in as few words as possible.
21st June...Received replacement sim...installed it....no i/c or o/g calls.
Rang customer Services......got S.Africa....says sim barred bothways......will remove them,try again
in 24 Hrs.
22nd JuneTried to use phone still no service......Rang CS.....got the UK....after a few mins offline he said his
manager had told him a network problem causing this fault no estimate time for fix....Searched the
net could not find any articles referring to this"fault"
24th June Used webchat.....got sub continent....guy said no problem the barrs have only been "half removed" i
will fix it...... try in 24 hrs...Some joy o/g ok i/c no go.
25th June Used webchat....got sub continent again.....took over an hour of mind numbing time wasting....his
verdict was that it was the local mast causing the problem....had lots of inane comments like what can i do to put a smile on your face ,i should have said resign.....however offered £10 credit...still
waiting...requested copy of web chat.....said he would.....still waiting.
26th June Decided to test his diagnostic skills....visted a friend 30 miles away...you've guessd it ...no i/c service
27th june Wasted an hour sending emails to non exsitent in box .
So all you community members i am open to suggestions as at present the only solution i can see is to ditch o2 altogether
Regards Webbo
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on 27-06-2017 11:57
If you have tried the form here both the CRS and Resolver, then the next step for me would be to Google CEO O2 and drop Mr Evans an email.
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on 27-06-2017 12:05
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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27-06-2017 14:22 - edited 27-06-2017 14:23
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27-06-2017 14:22 - edited 27-06-2017 14:23
Hi @Anonymous Sorry to hear about your bad experience trying to get your phone working. 😞 We could try see if we can help out somehow. I'm going to drop you a quick PM (Private Message) shortly to ask for some more info!
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on 30-06-2017 11:30
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on 30-06-2017 11:30
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 02-07-2017 16:32
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on 02-07-2017 16:32