INCONSIDERATE

[Anonymous]

I think this company is highly inconsiderate, to cut off my lines and expect me to make a call to customer service in order to pay my bill is a joke, how can I get through to customer service when my line has been cut off. The constantly harass me whilst I’m a work with phone calls to pay my bill and when I do finally get the time I realise my line has be cut off! I won’t be paying the additional £3.50 on top of what I’m already paying, that’s ridiculous.

[madasaf1sh]

Have to agree, o2 give you plenty of time to ring up and pay before they take this last course of action, which is to cut off a service you haven’t paid for...

You don’t get a choice over the £3.50 or possibly the £17.50 reconnection charge (I think)if it remains unpaid, that’s if o2 allow you to reconnect, otherwise they will ask for full payment of your remainin* contract ......

[MI5]

Fair enough. Just thinking what might be easier for you, and cheaper if they charge you a reconnection fee to 😞

[Anonymous]

@jonsie courtesy? No they harassed me with phone calls whilst I was at work or busy, I had seen their text and told myself I’d get round to paying when I was less busy as this contract isn’t my priority, to then be able to finally sit then an try to make a call and get my calls disconnected every time rather than redirected to an 02 server is highly inconsiderate and as a young adult I have other responsibilities and 02 is not my priority. I do not live near any friends to ask to borrow their phones to call my network company lol what?...

[Anonymous]

@Anonymous well as you are an 02 expert perhaps you should pitch this idea to them, when they want to cut off someone’s line for late payment they should think about redirecting calls to an 02 server rather than disconnect the persons call. Some people live alone and have no other means of contacting them.

[MI5]

I don't profess to be an expert at all.
As I said, I was just trying to help you and I have no influence over O2.
I guess they felt you weren't going to pay as they gave you enough chances to do so, so I would probably cut you off too.

[MI5]

Anyway, if you care to look at the link I gave you to contact O2 you will see a Live Chat option that does not need a phone at all.

[Anonymous]

@madasaf1sh @Anonymous well they should at least give their customers the options of having their calls redirected to an 02 server in order to pay their bills when their lines get cut off.


Thank you for your contributions to the topic.

[Anonymous]

@Anonymous I have sorted it all out now, thank you

[MI5]

Good news.
I'm pleased for you.

[Beenherebefore]

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@Anonymous wrote:

Thank you for your contributions to the topic.

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And thank you for yours......very enlightening !